Job Advert Description:
The Institute of Physics is looking for a confident and proactive Member Services Officer to devise and implement strategies to deliver member benefits and services. The Member Services Officer will be required to benchmark against other similar organisations to ensure the member services offered are cost-effective and meet members’ needs, and undertake marketing activities to increase awareness of the services available.
- Support membership retention and engagement by actively promoting member benefits through events and face-to-face contact
- Organise regional events to support engagement with members, such as students
- Measure progress towards relevant KPIs/outcomes relating to participation and engagement
- Take the lead on ensuring contractors deliver and KPIs are met
Further tasks and responsibilities are detailed within the job description.
The successful post-holder will be proactive and comfortable working independently as well as in a team. They will possess excellent communication skills and be confident in liaising with external suppliers and members across all grades and varying backgrounds. The Member Services Officer will also work with National and Regional Officers to coordinate support for affiliated student societies and with member-led committees to provide support for their activities.
The Institute of Physics is a charity that works to support all those who share a passion for physics. We have been inspiring the physics community and beyond for more than 140 years through our network of more than 50,000 members in the UK, Ireland and internationally. Our work encourages people to develop their interest in physics, whether in the classroom, in colleges and universities, in businesses, or at home. We do this by breaking traditional boundaries and crossing into the arts, sport and innovation.
This is an exciting time to join the team in our central London office. As we move into the next phase of our five-year strategy, which will include our move to the heart of the redevelopment in King’s Cross, close to partners such as Wellcome and Google, we are seeking new talent to help us create a contemporary organisation that is fit for the future.
Salary: £26,173 – £27,481
Hours: 35 hours per week
For further information on this role please see the job description.
The Institute kindly requests no contact from recruitment agencies regarding this role.
Closing date for applications: Friday 27 January 2017 Interviews to be held: Thursday 9 February 2017 Further Information